Certificate in Retail Skills
Leading to a full award at QQI Level 4 Retail Skills

This course is for those who wish :

  • To return to education and give themselves the opportunity to explore the options available to them, while gaining valuable skills and confidence.
  • Explore the area of customer service and retail sales.
  • Develop skills and confidence in order to deal with customers, sales techniques, payments and other aspects of the retail environment.
  • Develop interpersonal, team working, organisational, time keeping and time management skills.
  • Improve communication, numerical, ICT and retail skills.
  • Develop confidence in your ability to progress on to further education and employment.


Entry Requirements:


Applicant should:

  • Be a confident reader, writer and speller. 
  • Level 3 Certificate, Junior Certificate or equivalent qualification.
  • Recognition of prior learning or work experience in the field may be taken into account should you not have a QQI Level 3 or Junior Certificate.


Additional Requirements:

  • Be reasonably competent and comfortable with reading, writing and spelling in English.
  • Basic computer skills e.g. word processing, internet and email are            required.
  • Be able to work effectively both independently and in a group                    situation.
  • Attend all timetabled classes for the duration of the programme.
  • Participate in all planned programme activities.
  • Study at home regularly and appropriately for the duration of the        programme. 
  • Access to a computer for study.
  • The learner must be able to participate in two weeks work                   experience to participate fully on this programme.
  • Attend Study Revision Skills course.

Eligibility Criteria: 


The course is free to participants who:


·         Are in receipt of any DSP payment or have a medical card.

·         Do not have a Leaving Certificate or equivalent.

·         Are on a very low income.


A limited number of places may be available to other participants.  See 

Co-ordinator for further details.

Programme Content:


90 credits required for Major QQI Level 4 Award.             




Communications - 4N0689

Information Technology Skills 4N1125

Retail Sales Techniques 4N1183


Customer Service 4N1989

Other electives as decided by KWETB

Work Experience 4N1168


Personal Effectiveness  4N1132


Workplace Safety 4N1124


Teamworking 4N1169



Learner Supports:

The following supports are available to learners who participate on this course:

  • Study Skills Revision Class will be provided and is recommended for all participants.
  • Access to KWETB Adult Guidance Service.
  • Support for students through the Adult Basic Education Service if required.
  • Wheelchair accessibility.
  • Childcare may be available under CET Scheme.  See Co-ordinator for more details.


Application Procedure:

Places are allocated based on successfully meeting the eligibility criteria, learner need, learner suitability for the programme and places available.


Prospective students will:

  • Fill in an Application Form.
  • Attend for interview.

Progression Options:

Learners who successfully complete this course could work in the retail /customer skills area, Call Centres, etc.  The option to progress to further study at QQI Level 5 in various modules is also available.  Adult Education Guidance Service is available to all students.


Anne McGrath
VTOS/BTEI Co-ordinator West Wicklow,
Blessington Further Education Centre,
Mobile: 086 8503833
Phone: 045 851490