Certificate in Retail Skills Leading to a full award at QQI Level 4 Retail Skills This course is for those who wish : - To return to education and
give themselves the opportunity to explore the options available to them,
while gaining valuable skills and confidence.
- Explore the area of
customer service and retail sales.
- Develop skills and
confidence in order to deal with customers, sales techniques, payments and
other aspects of the retail environment.
- Develop
interpersonal, team working, organisational, time keeping and time management
skills.
- Improve
communication, numerical, ICT and retail skills.
- Develop confidence
in your ability to progress on to further education and employment.
Entry Requirements:
Applicant should:
- Be a confident reader, writer and
speller.
- Level 3 Certificate, Junior
Certificate or equivalent qualification.
- Recognition of prior learning or work
experience in the field may be taken into account should you not have a
QQI Level 3 or Junior Certificate.
Additional Requirements:
- Be reasonably competent and comfortable with reading, writing and spelling in English.
- Basic computer
skills e.g. word processing, internet and email are required.
- Be able to work
effectively both independently and in a group situation.
- Attend all
timetabled classes for the duration of the programme.
- Participate in all
planned programme activities.
- Study at home
regularly and appropriately for the duration of the programme.
- Access to a computer
for study.
- The learner must be
able to participate in two weeks work experience
to participate fully on this programme.
- Attend Study
Revision Skills course.
Eligibility Criteria:
The course is free to participants who:
·
Are in receipt of
any DSP payment or have a medical card.
·
Do not have a
Leaving Certificate or equivalent.
·
Are on a very low
income.
A limited number of places may be available to other participants. See Co-ordinator for further details.
Programme Content:
90 credits
required for Major QQI Level
4 Award.
Mandatory
|
Elective
|
Communications - 4N0689
|
Information Technology Skills 4N1125
|
Retail Sales Techniques 4N1183
|
|
Customer Service 4N1989
|
Other electives as decided by KWETB
|
Work Experience 4N1168
|
|
Personal Effectiveness 4N1132
|
|
Workplace Safety 4N1124
|
|
Teamworking 4N1169
|
|
Learner Supports:
The following supports are available to
learners who participate on this course:
- Study Skills
Revision Class will be provided and is recommended for
all participants.
- Access to KWETB
Adult Guidance Service.
- Support for
students through the Adult Basic Education
Service if required.
- Wheelchair accessibility.
- Childcare may be available under CET
Scheme. See Co-ordinator for more
details.
Application Procedure:
Places are allocated based on successfully meeting
the eligibility criteria, learner need,
learner suitability for the programme and places available.
Prospective students will:
- Fill in an Application Form.
- Attend for interview.
Progression Options:
Learners who successfully complete this
course could work in the retail /customer skills area, Call Centres, etc. The option to progress to further study at
QQI Level 5 in various modules is also available. Adult Education Guidance Service is available
to all students.
Contact:
Anne McGrath, VTOS/BTEI Co-ordinator West Wicklow, Blessington Further Education Centre, Mobile: 086 8503833 Phone: 045 851490 |