Certificate In Retail  Skills

Leading to a QQI Major award: QQI Level 4 Retail Skills 4M1998 

This course is for those who wish to explore or work in the retail sector and wish to gain an introduction in the area.

While participating on this programme you will:

Explore the area of customer service and retail sales.
Develop skills and confidence in dealing with customers, sales techniques, payments and other aspects of the retail environment
Develop interpersonal, team working, time keeping and time management skills.
Develop confidence in your ability to progress on to further education and employment.
Improve your communication, numerical, ICT and retail skills. 

Course Structure and Duration 

Course Type: Part Time
Duration: 1 year, three days per week.
Time: 9:30am to 12:30pm


Customer Service
Retail Sales Techniques
Retail Payments Procedure
Workplace Safety
Stock Control 
Personal Effectiveness
Work Experience 

CERTIFIED: Yes Leading to a QQI Major award: QQI Level 4 Retail Skills 4M1998 This programme is structured so that there is flexibility for the learner who does not wish to complete the whole programme and only has an interest in completing one or more programme modules. In this case the learner may achieve a QQI Component Certificate.

Who is this course for? This course is for early school leavers who wish to improve their retail sales and customer service skills and improve their job opportunities and/or for those who wish to progress on to QQI Level 5 courses.

Course Fees

The course is free to participants who are early school leavers or those who are currently unemployed, or who are on a very low income.


All applicants are interviewed to help them choose the right programme and level of course. An interview also allows us to make sure that any appropriate resources and supports are provided to learners, when the place is accepted.

Places are allocated based on successfully meeting the eligibility criteria, learner need, learner suitability for the programme and places available.

Please contact

Anne McGrath
BTEI Co-ordinator West Wicklow, 
Blessington Further Education Centre, 
Phone: 045 891099, 
Mobile: 086 8503833.